Política de reembolso

RETURNS

You may return any unworn, unwashed, and undamaged items within 15 days of your purchase for a full refund or exchange with the exception of a final sale categories listed below. To start the return process click here.You will need to provide your order number and the reason you’re returning it.

NON-RETURNABLE ITEMS (final sale, sorry h*mo)

• Collabs + Fundraisers
  
• Undergarments
  
• Swimsuits
• Any items on sale (red label)

EXCHANGES

Want a different size or design? Follow the same return process above. 

REFUND TIMELINE

Once we get your return and give it a look over, we’ll email you with the verdict. If approved, we’ll refund your original payment method within 14 business days.

CANCELLATIONS

Changed your little mind? You’ve got 10 minutes after placing your order to cancel it. After that, it’s locked in and we’re already on it.

Got questions? DM us on Instagram or email hello@yeshomo.co

Find the full policy here: Refund Policy

Shipping
We do not refund shipping for returns or exchanges. You are responsible for shipping items back to us if you do not qualify for the above.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

We can’t take back these items — no exceptions:

• • Collabs + Fundraisers
    
  • Undergarments
  • Jockstraps
  • Socks
    
  • Swimsuits
  • Any items on sale (red label)

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yeshomo.co.

International returns

International orders follow the same eligibility rules above (15 days, unworn, unwashed, undamaged, and excluding final sale categories). For international returns, the customer is responsible for all return costs, including return shipping, any handling fees, and any customs or duties. This includes duties charged when an item re-enters our country.

We do not provide prepaid return labels on international orders. Customs and duties are collected by your local authority rather than by YES HOMO, so any customs or duties already paid, on your original order or on a return, are non-refundable. Refunds on approved international returns cover the price of eligible items only, and do not include original shipping, customs, duties, or handling.

About the free returns and exchanges add-on

The optional free returns and exchanges add-on is available on US domestic orders only. It covers return shipping and handling on eligible domestic returns. It does not cover customs, duties, or any international return costs, and it does not apply to international orders.

If this add-on is applied to an international order in error, the charge will be refunded. A refunded or mistakenly applied add-on does not entitle an order to free, prepaid, or discounted international returns. Final sale items remain non-returnable under this add-on.

Agreement at checkout

By completing checkout, you agree to these returns and exchanges terms, along with our shipping policy and terms of service. International customs and duties are the recipient's responsibility as described in our shipping policy.